Return & Refund Policy

Thank you for shopping with GetYourGadgets (“we”, “our”, “us”).
We value your satisfaction and aim to ensure that every purchase you make is smooth and reliable.
If you are not completely satisfied with your order, we’re here to help.

1. Eligibility for Returns

You can request a return if:

  • You received a damaged, defective, or incorrect product, or

  • The product you received does not match the description on our website.

To be eligible for a return:

  • The item must be unused, in its original packaging, and with all tags, accessories, and manuals intact.

  • The return request must be raised within 7 days of product delivery.

  • Products must be returned only through the approved return process.

2. Non-Returnable Items

Certain items are not eligible for return or refund due to hygiene or safety reasons. These include:

  • Personal care, beauty, and hygiene products

  • Food and perishable items

  • Innerwear, lingerie, or swimwear

  • Gift cards or downloadable software

  • Products marked as “Non-Returnable” on the product page

3. Return Process

To initiate a return:

  1. Contact us at support@getyourgadgets.com within 7 days of receiving your order.

  2. Provide your Order ID, product details, and reason for return.

  3. Our support team will review your request and provide instructions for pickup or return shipping.

  4. Once the item is received and inspected, we will notify you about the approval or rejection of your return.

4. Refund Process

If your return is approved:

  • A refund will be initiated to your original payment method or as store credit, as per your preference.

  • Refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider.

If your product was purchased during a sale or discount, the refund amount will be adjusted based on the offer price paid.

5. Replacement Policy

If the same product is available, you can choose a replacement instead of a refund.
Replacements will be processed once the returned item passes quality inspection.

6. Order Cancellations

  • Orders can be cancelled before dispatch from our warehouse.

  • Once shipped, orders can only be cancelled by following the return process after delivery.

  • Prepaid order cancellations will be refunded to the original payment method within 5–7 business days.

7. Damaged or Wrong Products

If you receive a damaged, defective, or wrong product, please share clear photos or videos of the item and packaging within 24–48 hours of delivery at support@getyourgadgets.com.
We will resolve your issue with a free replacement or full refund, based on the situation.